Support

 Support - Photo to PDF Converter

Welcome to Photo to PDF Support

Thank you for using Photo to PDF! We're here to help you get the most out of your app. Below you'll find answers to common questions and solutions to frequent issues.

Getting Started

How to Convert Photos to PDF

1. Open the Photo to PDF app
2. Tap the "+" button or "Select Photos" option
3. Choose one or multiple photos from your photo library
4. Arrange photos in your desired order
5. Tap "Convert to PDF"
6. Save or share your PDF document

Frequently Asked Questions

General Questions

Q: How many photos can I convert at once?

A: You can convert multiple photos in a single PDF. The free version may have limitations, while the premium version offers unlimited conversions.

Q: What image formats are supported?

A: The app supports all standard iOS image formats including JPG, JPEG, PNG, HEIC, and more.

Q: Where are my PDFs saved?

A: PDFs are saved to your device's Files app or can be shared directly to your preferred location (iCloud Drive, Dropbox, etc.).

Q: Can I edit the PDF after creating it?

A: You can rearrange photos before conversion. After creation, you can use the app to create a new version with modifications.

Technical Issues

Q: The app crashes when I try to convert photos

A: Try these solutions:

• Ensure you have the latest version of the app
• Restart your device
• Check that you have sufficient storage space
• Try converting fewer photos at once
• Reinstall the app if the problem persists

Q: My photos appear blurry in the PDF

A: The app maintains the original quality of your photos. Check that:

• Your original photos are high resolution
• You haven't compressed images before importing
• Your device has enough memory to process high-quality images

Q: I can't find my converted PDF

A: Check these locations:

• Files app on your device
• Recently shared items
• Check your selected save location
• Look in the app's history section

Q: The app is running slowly

A: To improve performance:

• Close background apps
• Ensure you have adequate storage space
• Convert photos in smaller batches
• Update to the latest iOS version

Privacy & Data

Q: Is my data secure?

A: Yes! All photo processing is done locally on your device. We do not upload, store, or access your photos on our servers.

Q: Do you collect my photos?

A: No. Your photos never leave your device unless you choose to share them. We respect your privacy completely.

Q: What data do you collect?

A: We only collect anonymous usage statistics to improve the app. No personal information or photos are collected.

Premium Features

Q: What does the premium version include?

• Unlimited PDF conversions
• No advertisements
• Priority support
• Advanced editing features
• Batch processing
• Cloud storage integration

Q: How do I restore my purchase?

1. Go to Settings in the app
2. Tap "Restore Purchases"
3. Sign in with your Apple ID if prompted

Q: I purchased premium but still see ads

• Try restoring your purchase in Settings
• Ensure you're signed in with the correct Apple ID
• Restart the app
• Contact support if the issue persists

Troubleshooting

Common Solutions

Problem: Can't select photos

• Check that you've granted photo library access in iOS Settings > Privacy > Photos

Problem: PDF won't share

• Ensure you have an internet connection (if sharing online)
• Check that the receiving app is installed
• Try saving to Files first, then sharing

Problem: App won't open

• Force quit and reopen the app
• Restart your device
• Check for app updates
• Reinstall if necessary

Contact Us

Still need help? We're here for you!

Email Support: ygolayoglu@gmail.com

Response Time: Within 24-48 hours

When contacting support, please include:

• Your device model and iOS version
• App version (found in Settings)
• Detailed description of the issue
• Screenshots if applicable